FAQ
Everything you might be wondering.
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Getting Started
What is Avelia?
Avelia is an AI wellness companion for women — combining routines, journaling, food, cycle tracking, and gentle daily guidance into one calm app.
Is Avelia available on iOS?
Yes — Avelia is available on the App Store for iPhone. An Android version isn't available yet.
How do I set it up?
Download, sign in, and Avelia will gently walk you through a calm onboarding to learn your goals, dietary needs, and preferences.
Do I need to be an experienced 'wellness person'?
Not at all. Avelia meets you exactly where you are — even if today's win is just drinking water.
AI Companion
How does the AI work?
Avelia uses a private AI model to chat, plan, and learn your preferences. Over time, she remembers what matters to you so suggestions feel made for you.
Will the AI forget what I tell her?
No. Long-term memory is one of Avelia's core features — she keeps the context that helps her support you better.
Can I delete what the AI knows about me?
Yes. You can clear specific memories or wipe the AI's memory anytime in Settings.
Is the AI giving medical advice?
No. Avelia provides wellness guidance only — see our wellness disclaimer in the Terms.
Subscriptions & Billing
Is Avelia free?
Yes. A free plan covers the essentials. Premium unlocks deeper AI personalization, advanced cycle insights, and unlimited journaling memory.
How do I cancel?
Subscriptions are managed via the App Store and can be cancelled in a tap. See our subscription guide for steps.
Do you offer refunds?
Refunds are handled by Apple and Google directly. Contact them via your store's subscription settings.
Can I restore my purchase on a new phone?
Yes — sign in with the same account and tap 'Restore Purchases' in Settings.
Privacy & Data
Is my journal data private?
Yes. Your journal is private to your account, encrypted, and never sold.
Do you sell my data?
Never.
Where is my data stored?
On secure cloud infrastructure (our database provider is Supabase). See our Privacy Policy for full detail.
Can I export my data?
Yes — you can request a copy at contact@myavelia.app under GDPR and similar rights.
Cycle & Health
Does Avelia track my cycle?
Yes — gently and accurately, and your routines adapt to where you are in your cycle.
Is cycle data treated specially?
Yes. Health-related data is considered sensitive and handled with extra care under GDPR Art. 9.
Is Avelia medical advice?
No. Avelia offers wellness guidance only and is not a medical device. Consult a qualified professional for medical concerns.
Can I use Avelia with PCOS, endometriosis, or other conditions?
Many women do. Tell Avelia your dietary needs and preferences and she'll tailor accordingly — but always check with your clinician.
Friend Circles & Partner Mode
What are Friend Circles?
Small, invite-only groups of trusted friends for encouragement and accountability — never public, never compared.
What is Partner Mode?
An opt-in way to share gentle wellness context with someone you trust, so they can support you better — especially around your cycle.
Can I revoke access?
Anytime. Both Friend Circles and Partner Mode are entirely under your control and can be paused or removed instantly.
What does my partner actually see?
Thoughtful, plain-language prompts — never raw data, journals, or food logs.
Account & Deletion
How do I delete my account?
In-app: Settings → Delete Account. Or visit our Delete Account page or email contact@myavelia.app.
How long until my data is removed?
Within 30 days of your request. Some information may be retained where legally required.
Will my subscription be cancelled if I delete?
No — subscriptions are managed by Apple or Google. Please cancel separately in your store.
Can I come back later?
Of course. You can create a fresh account anytime — though previous data won't be recovered.